Terms and Conditions

When you purchase a bicycle from the A2B Shop we want you to have complete peace of mind.
Below is a summary of the terms and conditions applied when purchasing via the A2B Shop website.

Distance Selling

If, for any reason, you are unhappy with your purchase, A2B Shop offers an extended 30 day full refund.  The bicycle must be returned to the A2B Shop in its original condition and with all accessories.  This extended refund does not apply if a test ride was undertaken prior to purchase. Please note all purchases of our ex demo models, refunds and returns do not apply and are at the discretion of A2B shop Management . Please contact them to discuss . This does not affect your statutory rights.

Security

All online credit and debit card transactions take place on World Pay secure servers. Communication with Payment Sense is securely encrypted. See our Secure Shopping Page for more details.

Privacy Statement

A2B does not sell, rent or give out personal details to any third party. We may use your telephone number, address or email address to contact you regarding your order. Any personal details gathered from orders or enquiries (collected lawfully and in accordance with the Data Protection Act 1998) are kept safely.

Warranties and Disclaimers

All prices are £ Sterling and include VAT at the current rate (where applicable). The information, products and services contained on this website may be out of date or include omissions, inaccuracies or other errors. All items offered are subject to availability and we reserve the right to refuse any order. Online prices may be different from in-store prices and our shops may not carry the same stock and offers as available online. Any views or opinions expressed regarding items are for guidance only and do not constitute any part of a contract. All sizes, where quoted, are approximate only. Colours may vary due to manufacturing runs and computer screen settings. A2B Shop reserves the right to make changes to this website at any time without notice. Prices and specifications may change without prior warning. Delivery normally takes 2 to 7 working days. Once checked and signed for, all goods are the responsibility of the purchaser. This does not affect your statutory rights as a consumer. A2B Shop cannot be held responsible for delivery failures by third parties. 

Ex Demo/Display Warranty and Repair
All ex-demo Models or discounted products will be subject to a reduced warranty please confirm at time of purchase.
All warranty claims are subject to the Heroeco terms which can be found at www.wearea2b.com.
For the avoidance of doubt, it is the responsibility of the purchaser to return the product to A2B Shop for assessment and repair.Hero Eco Warranty Terms & Conditions   

Heroeco Warranty
 
1.0 Guarantee 
 
1.1 Hero Eco guarantees that every new Hero Eco electric bike is free of manufacturing defects, defective materials and corrosion, for as far as the conditions as set out in the Hero Eco Warranty are being met. 1.2 Only the first owner of a new Hero Eco bicycle can eventually lay claim to the guarantee, in the event and for as far as this first owner has obtained the new Hero Eco electric bike from Hero Eco directly or from a dealer that has been approved by Hero Eco.  1.3 The rights that come forth from the Hero Eco Warranty are in no event or in any possible way transferable. 1.4 Without prejudice to what has been settled in the Hero Eco Warranty, the regulations of directive 99/44/EU of the European Parliament and of the Council of the European Union on certain aspects of the sale of consumer goods and associated guarantees (official journal L 171) and respectively the correspondent national legislature of the country in which the Hero Eco bicycle has been bought are valid.  
 
2.0 Specifications and terms 
 
2.1 A 10 year guarantee is applicable for all A2B frames, 5 years for F4W frames. 2.2 A guarantee for the period of 2 years is applicable to our batteries and motors.  2.3 A guarantee for the period of 1 year is applicable to mechanical components. 2.4 For all other electrical equipment a guarantee period of 1 year is applicable. 
 
3.0 Exceptions 
 
3.1 The guarantee does not apply to parts that are subject to normal wear and tear, such as tyres, chains, brake pads, cables, chain rings etc in the event that there are no assembly or material defects. 
 
The guarantee lapses in the event that
A. The bike has been used for professional purposed such as rental.
B. The bike has been damaged as a result of taking part in competitions, jumping, downhill, trial, or as a result of exposing the bike to – or riding the bike in severe conditions or climates such as sandy beaches gravel or marshland. 
C. The bike has been involved in an accident.
D. The bike has been used in an improper manner or another manner than usual, in view of the sort and type of the bike concerned.  
E. The bike has not been serviced in line with the directions in the service manual.
F. The bike has been serviced and/or repaired by a non Hero Eco dealer.
G. The bike has been assembled with non original parts.
H. The first owner has transferred the bike to a third party.
I. In the event of water damage. 
 
4.0 Procedure 
 
4.1 A claim on the guarantee of the bike will be no sooner discussed than after proof of purchase and a valid receipt of the product are received. 4.2 The claims that come under the competence of this guarantee are to be issued with an acknowledged Hero Eco dealer. 4.3 On issuing the claim, the Hero Eco dealer completes a Warranty Claim Form that in all cases must be returned to Hero Eco with the offending article. 4.4 In the event that the claim is acknowledged by Hero Eco, then Hero Eco shall take care of replacement or reimbursement of the part concerned. 4.5 The final decision on whether a claim on the guarantee is to be accepted rests with Hero Eco Ltd, who will ultimately decide the choice between replacement or reinstatement. 
 
5.0 Liability 
 
5.1 Hero Eco excludes any and all liability for damages to (parts of) the bike that may arise from the incorrect fitting of the moving parts of the bike, the improper use and/or maintenance of the bike (including the untimely replacement of parts mentioned in section 3.1) or improper use and/maintenance of the battery. 5.2 In the event that Hero Eco accepts a claim on the guarantee, then this does not in any way imply the acceptance of any liability for possible damages. If and for as far as there is some talk of suffered (consequential) damages, Hero Eco excludes all liability for that as far as they (Hero Eco Ltd) are not legally bound to compensate these damages. 5.3 The guarantee offered in the Hero Eco Warranty is in addition to your legal rights. These rights may be different in each country within the European Economic Area, the USA or any other country outside the European Union.   



Product Specifications

All product descriptions, details, specifications and suitability information are correct at the time of writing. A2B Shop will not be held accountable for any advice given in relation to the suitability of a product required to repair an item. If you have ordered an item that is not suitable based upon the product description given, we will give a full refund upon its return to A2B Shop. 

Buying With Finance

The finance packages offered by A2B Shop are Classic Credit and Interest Free Credit. Please note that orders purchased using a financial product may only be shipped to the billing address given on the credit application. A2B Shop reserves the right to exclude certain products from finance packages. 

Cycle To Work Orders

While you can benefit from the great discounts A2B offers in addition to the Cycle to Work savings, we have to reduce the discount by 10% on discounted items due to the Scheme's admin charges. So, for example, an existing 25% discount becomes 15% on the Scheme (remember, you still get the additional Cycle to Work discount on top of this).


Cancellations and Refunds

If, for any reason, A2B Shop is unable to fulfil an order, we will contact you with an alternative suitable product or offer you the opportunity to cancel the order. Please note customers who wish to cancel an order as may do so, if the product has not been altertered or has been changed at the customers request. IF a product has been changed for the customer a refund will be processed minus the cost of the alteration and the cost of removing the changes where possible. If the product has been altered and cannot be restored to its an original condition no refund can be permitted.

Complaints

Any complaints should be sent to customerservice@a2bshop.com. We will endeavour to respond to any complaint within 24 hours.

Competitions

These terms and conditions apply to all competitions unless otherwise stated.
• A2B Shop employees, their families, affiliated companies, agents or anyone professionally connected with the competition are excluded from taking part in A2B Shop competitions.
• Only one entry per person is allowed. Entries will only be accepted via the official entry format.
• Responsibility cannot be accepted for lost or undelivered entries.
• All entries become the property of A2B Shop.
• A2B Shop reserves the right to alter, amend or close the competition if necessary.
• Entry to any competition signifies acceptance of the terms and conditions which include the competition instructions and rules.
• A list of winners will be posted on the A2B website and or social media .
• A2B Shop reserve the right to publish names of competition winners in relation to publicity.
• In the event of any dispute, the decision of A2B Shop will be final.
• Limited to the residents of the UK only unless otherwise stated.

Price Match Policy Terms

At A2B Shop we offer competitive prices for all our great products.  However, if you find a product at a lower price, please contact A2B Shop and we will try to match it providing the critieria below are met:

• The competitor must be selling the same product.
• The product must be in stock with our competitor.
• The delivery time frame must be the same.
• Any competitor's delivery charges will be factored into our offer.
• The offer must be on a UK & Non Auction Website.
• The offer must not be in conjunction with a competitor's promotion.

Speed Pedelecs

The customer is responsible for ensuring compliance with the appropriate law when riding a Speed Pedelec.

Any electric bicycle which has a motor size in excess of 250W, or can achieve a motor speed of more than 15.5mph (not including the 10% deviation bringing the maximum motor speed to no more than 17mph) will be categorised as a Speed Pedelec.  A2B Shop bears no responsibility for the use of Speed Pedelecs.  The customer is solely responsible for any damage or injury caused to themselves or any third party.